Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Hewlett Packard Co Complaint - Hewlett Packard - 50W speakers
Hewlett Packard Co Complaint

Hewlett Packard Co Complaint

ADVERTISEMENT

Hewlett Packard - 50W speakers


You have not lived until you have tried to make a service call to HP. This started when I received the incorrect warranty replacement part. I spent 5 hours over 2 nights talking to their "world class" support personnel in India and the Philippines. If I hear "hold for just 2 minutes" again I think I'll find something to kill. Divide 5 hours by "just hold on for 2 minutes" and you can get an idea of my frustration. I finally got a case number assigned by real support agent in the U.S. Guess what, the part was out of stock! So I waited the 2 weeks given to me through an e-mail. After the 2 weeks and no update I called the case manager; or, I should say I attemted to call the case manager. He was conveniently on the phone every time I called. I even left a call back phone number. You guessed it, no one returned my call. Of the 5 calls I placed during this period I was conveniently hung up on 3 times. To all HP support personnel, YOU ARE NOT DOING ME A FAVOR WHEN YOU ARE DOING YOUR JOB. One of the things these idiots don't realize is that someone who can influence sales of their other products might be on the other end of the line. This little $50 problem is going to cost them a couple of million dollars in sales over the next few years.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Hewlett Packard Co
SUBMIT a ticket
for Hewlett Packard Co
WATCH videos
for Hewlett Packard Co
More Hewlett Packard Co Reviews and Complaints MORE reviews and complaints
for Hewlett Packard Co

BUSINESSES REPLY HERE

Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More Hewlett Packard Co reviews


Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team